Coherence AI Support

Contact

For help with Coherence AI, account access, billing, privacy, export, deletion, or AI reliability questions, contact support@invaris-ai.com.

Automated identity messages such as verification codes, temporary-password invitations, and password recovery notices may be sent from AWS-managed identity mail or no-reply@invaris-ai.com. Do not send support requests to that address.

Account And Login

Coherence AI accounts use managed identity. Email/password, Sign in with Apple, Google login, and enterprise SSO may be supported depending on the final launch configuration.

If multi-factor authentication is enabled, use the authenticator app or recovery flow connected to your account. Coherence AI does not store your password, MFA seed, OAuth secret, or social-login token in chat history, exports, telemetry, or browser profile settings.

Billing

Web subscriptions are managed through the secure Stripe Customer Portal. iOS subscriptions are expected to be managed through Apple subscription settings. The app routes users to the correct billing provider when subscription management is available. Billing questions can be sent to support@invaris-ai.com.

Required transactional messages about billing, subscriptions, account security, legal notices, product operation, and support may be sent even if optional product or marketing emails are turned off. Optional product updates, reliability research, launch news, offers, and marketing messages require opt-in and may be unsubscribed from where required.

Data Export And Account Deletion

Users should be able to export available product data, including profile metadata, settings, chats, projects, guided-repair inputs, repair-audit summaries, and document metadata where available.

Users can initiate account deletion inside Coherence AI from Account Management. The deletion flow explains what data will be deleted, what billing or legal records may be retained, how active subscriptions should be cancelled, when deletion will complete, and how confirmation will be delivered.

Privacy Choices

Free accounts use required privacy controls only. Plus and Pro accounts may receive additional product-improvement controls where available, but Coherence still keeps records needed to operate the service, enforce usage limits, preserve repair auditability, protect security, support export/deletion, and comply with law.

Coherence does not sell personal information or share it for cross-context behavioral advertising. You can manage available Privacy & Data settings in the app or contact support for help with access, correction, export, deletion, opt-out, or communications requests.

AI Outputs

Coherence AI is designed to improve reliability, but AI outputs can still be wrong. Important legal, medical, financial, tax, investment, safety, or other professional decisions should be reviewed against qualified sources and professionals.

Coherence repair records and audit views explain what the system checked, changed, or preserved. They are transparency tools, not guarantees that every output is true, complete, current, lawful, safe, or suitable for every use.

Security

Do not send provider keys, passwords, MFA codes, payment details, or other secrets through chat. Coherence does not accept provider API keys or local model endpoints through the browser.